Social Worker Chief Patient Experience Officer

We're Looking for a skilled Social Worker Chief Patient Experience Officer in the Veterans Health Administration based in Martinsburg, West Virginia. Read through the job description to see if it matches your current experience.

The Successful Applicant

Basic Requirements: United States Citizenship: Noncitizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education: Masters degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the masters degree in social work. NOTE: You must submit a copy of your transcripts. Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the accreditation standards for a Master of Social Work. Licensure: Persons hired or reassigned to social worker positions in the GS185 series in VHA must be licensed or certified by a state to independently practice social work at the Advanced Practice level. Current state requirements may be found on the OHRM website. https://vaww.va.gov/OHRM/T38Hybrid/ English Language Proficiency: In accordance with 38 U.S.C. 7402(d) No person shall serve in direct patient care positions unless they are proficient in basic written and spoken English. Social Workers must be proficient in spoken and written English in accordance with VA policy. Grade Determinations: GS14 Social Worker (Chief Patient Experience Officer) In addition to the basic requirements of employment the following criteria must be met when determining the grade of candidates. Experience/Education: Do you possess one year of experience equivalent to the GS13 grade level Some examples of specialized experience include but are not limited to: Enhancing access to care by reviewing patient satisfaction data sources to include PATSR (Patient Advocate Tracking System Replacement) VSignals SHEP (Survey of Healthcare Experiences of Patients) etc. Handling/managing caregiver support appeals customer complaints and Patient Experience initiatives. The Social Worker (Program Manager) must show experience of advanced practice skills and judgment demonstrating progressive professional competency. The Individual may have a certification or other postmasters degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship or equivalent supervised professional experience. (The experience must be supported by your resume to be creditable.) Demonstrated Knowledge Skills and Abilities: In addition to the experience above candidates must demonstrate all of the following KSAs: Skill in large scale program coordination and administration across multiple sites which includes consultation negotiation and monitoring. Ability to translate management goals and objectives into wellcoordinated and controlled work operations. Ability to analyze organizational and operational problems and to develop and implement solutions that result in sound operation of the program. Ability to collaborate with internal and external partners to further program goals and enhance patient centered care. Ability to provide the full range of supervisory duties which would include responsibility for assignment of work to be performed performance evaluations selection of staff training and recommendation of awards advancements and when appropriate disciplinary action. Ability to oversee the fiscal matters of the functions supervised (including fund controls contracts and equipment expenditures) forecast resource and equipment needs and administer the allocated budget. Skill in developing policies procedures and/or practice guidelines for the program and in participating in national program development. Ability to collaborate with internal VHA partners locally and on a national level as well as external community partners to further program goals and enhance patient centered care. Preferred Experience: Experience in PATSR VSignals SHEP and handling/managing customer complaints. References: Handbook 5005 Part II Appendix G39. The full performance level of this vacancy is GS14. Physical Requirements: The work is primarily sedentary although some slight physical effort may be required. Position requires occasional travel to facilities and sites within the VISN.

What’s on Offer

The role offers excellent opportunities for top performers to further develop their competencies as a social worker and improving the lives of people.