Social Service Representative

We're Looking for a skilled Social Service Representative in the Veterans Health Administration based in Anywhere in the U.S. (remote job), United States. Read through the job description to see if it matches your current experience.

The Successful Applicant

GS 7: Specialized Experience: Possess one (1) year of specialized experience equipped with the knowledge skills and abilities to perform successfully the duties of the Social Services Representative position. To be creditable this experience must be equivalent to the next lower grade level in federal service. Specialized experience is defined as experience in a program of direct social welfare services that required the application of program policy and operations knowledge in providing social welfare services and/or assisting social workers such as possessing skills in performing incoming and outgoing calls in a call center to assess caller needs and recommend services possessing working experience interacting with clinicians patients and their families possessing the ability to work with and communicate with a variety of clinicians including primary care providers and mental health providers. (This experience must be documented in resume) OR GS 7: Education: Completed one (1) full academic year of graduate level education with a major study in social sciences. This education must have been obtained in an accredited college or university. (Transcripts Required) OR GS 7: Combination of Education and Experience: Equivalent combinations of successfully completed graduated education and specialized experience as described above that may be used to meet total qualification requirements. (Transcripts Required) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Analytical Thinking Communication Customer Service Technical Competence IMPORTANT: A full year of work is considered to be 3540 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Parttime experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional philanthropic religious spiritual community student social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience. Physical Requirements: Work is primarily sedentary with no special physical demands. The person in this position is often required to talk type and navigate systems for long periods of time. Works in an office setting. Environment involves everyday risks or discomforts that require normal safety precautions typical of an office meeting room or training center. For more information on these qualification standards please visit the United States Office of Personnel Managements website at https://www.opm.gov/policydataoversight/classificationqualifications/generalschedulequalificationstandards/.

What’s on Offer

The role offers excellent opportunities for top performers to further develop their competencies as a social worker and improving the lives of people.